Action Covid-19 Preparedness Update
Covid-19 Preparedness Update:
Update: August 14, 2020
WE REMAIN DILIGENTLY COMMITTED TO THE HEALTH AND WELL-BEING OF OUR EMPLOYEES, CUSTOMERS, AND COMMUNITY.
All employees have their temperatures taken when they arrive at the dealership.
Employees who are not feeling well or have a fever are required to remain home for the allotted time recommended by the CDC.
Any employee that has traveled outside of the state must quarantine for a pre-determined amount of time before returning to work. We have conducted company-wide COVID-19 testing for employees and will continue to do so on an as-needed basis.
With our door-to-door vehicle delivery program, you can purchase your vehicle from the comfort of home without ever having to come to the dealership. We continue to offer pick-up and delivery for service. We’ve implemented self-check-in and contactless drop-off options for service customers. We’ve implemented online payments for service and parts customers so they can pay online without having to come inside the dealership.
Current Relief Options:
Defer term loan payments due in April, May, June and July. Deferred payments will be added to the end of the loan term (or balloon payment). Scheduled loan payments will resume in August. Ally will offer existing customers a 120-day deferral to help our mutual customers in these difficult times. Finance charges will accrue during this period and no late fees will be charged. This unmatched action, combined with the 90-day deferral for new customers we announced on Monday, demonstrates our agility and ability to adapt as needed to work through the impacts of COVID-19
Current Relief Options:
Customer Service will offer payment extensions allowing retail and lease customers to defer their payment(s) based on each customer’s current situation. Please note that wait times for an agent can be longer than expected due to the high volume of calls.
A Letter to Our Customers From Regional Vice President Rob Edwards:
Fifth Third Bank
Update: March 13, 2020
On behalf of everyone here at Action Nissan I’d like to thank you for your business and ensure you that our number one priority has been and will always be taking care of our customers and employees.
We have been closely monitoring the evolving situation regarding coronavirus (COVID-19). Our core focus at this time is caring for the health and well-being of our customers and employees. In addition, we are doing our part to play an active role in helping to contain the spread of this virus in our local communities.
In response to this developing health concern we have increased cleaning and sanitizing procedures within the sales and service departments. We have instructed all employees to comply with CDC Guidelines for illness prevention by washing their hands, limiting person-to-person contact and staying home if they or a family member show symptoms of this illness.
We want to assure you that we are committed to doing our part to minimize the impact of this virus. Some of the additional precautionary measures we are taking to protect our customers and team members include:
Staff education – we are providing our team with extra guidance on how to protect themselves and those they come in contact with to minimize the spread of germs. Our team has been empowered to promptly report any symptoms of illness or potential exposure. Our team has been instructed not to report to work if they are sick or believe they have been exposed.
Vehicle handling – every vehicle, whether it is one of our vehicles for sale or a customer vehicle will be wiped down with sanitizing solutions on all key touch areas – door handles, dashboard controls, center consoles, etc. before and after either a staff member or customer interacts with a vehicle. Our technician staff are using protective gloves while servicing and operating all vehicles.
Vehicle test drives – we understand that a vehicle test drive is an important part of the car buying experience. During this heightened alert time, we are offering customers the option to test drive a vehicle unaccompanied if you have any concerns about person-to-person contact.
Our entire team of automotive professionals takes great pride in the quality, experience and value we offer our customers. While we are currently maintaining regular operations, we are prepared to modify the ways we service your automotive needs. As always, we offer off-site delivery for new and used vehicle sales and in some cases, we are able to accommodate for service pick-up and delivery. Please visit our website for more details.
We will continue to monitor this rapidly evolving situation and make adjustments to our safety protocol as needed to ensure we are complying with CDC guidelines and putting the health and safety of our customers and employees first.
Thank you for your trust in us to do what is necessary to keep you safe and make your experiences with our dealerships as easy and enjoyable.